FAQ

What are your delivery costs?

Delivery is FREE within the UK, and your order will be sent by Royal Mail.  Outwith the UK, delivery depends on the size/weight of the items you have purchased and where they are being sent.  The cost will be calculated on the checkout page, but as a guide this will be £2.50 - £5 for Europe, and £3.50 - £6.50 for anywhere else.

 

My country is not listed, will you deliver to me?

It's more than likely we would still be able to deliver to you!  Get in touch and we will do our best to arrange delivery to your country

 

What is your refund/exchange policy?

If you are not satisfied with your purchase from us, for any reason, please get in touch.  We will offer a refund/replacement if you contact us within 14 days of receiving your item.

 

Do you offer a discount for bulk purchases?

Yes!  we would be happy to discuss your requirements.  Please contact us to discuss

 

I'm in the EU, will there be customs charges if I buy from you?

• The taxes and duties depend on the contents’ value. The thresholds are as follows:
  o  Since 1 July 2021, most goods to the EU (with the exception of gifts) are now subject to VAT and potentially a clearance fee.
  o  Goods above €150 may be subject to VAT, customs duties and a clearance fee.
• The thresholds and the amounts charged vary from country to country. The customs authorities in the destination country determine the thresholds and the amounts charged. See guidance from the European Commission.
• the responsibility for tax and duties lies with the customer