FAQ

What are your delivery costs?

Delivery is FREE within the UK, and your order will be sent by Royal Mail.  Outwith the UK, delivery depends on the size/weight of the items you have purchased and where they are being sent.  The cost will be calculated on the checkout page, but as a guide this will be £2.50 - £5 for Europe, and £3.50 - £6.50 for anywhere else.

 

My country is not listed, will you deliver to me?

It's more than likely we would still be able to deliver to you!  Get in touch and we will do our best to arrange delivery to your country

 

What is your refund/exchange policy?

If you are not satisfied with your purchase from us, for any reason, please get in touch.  We will offer a refund/replacement if you contact us within 14 days of receiving your item.

 

Do you offer a discount for bulk purchases?

Yes!  we would be happy to discuss your requirements.  Please contact us to discuss

 

I'm in the EU, will there be customs charges if I buy from you?

  • Items valued at under €22 will remain part of the Low Value Consignment Relief (LVCR) Scheme for items sent to the EU and are not subject to VAT or duties until 1 July 2021 (subject to further extension date to be set by the EU).
  • Goods sent to the EU over €22  and below €150 may be taxed at the border and may incur a customs clearance/handling fee in the receiving country.